Returns & Exchanges

We want you to be delighted with your Letterbox Gift, but if you are not entirely satisfied, we offer a straightforward 30-day return policy for most non-perishable items. Please ensure items are returned in their original packaging and pristine condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a unique Return Authorization code.

• 2.
  Prepare the Package

  Carefully repackage your items in the original letterbox-friendly box, ensuring all internal products are secured and the authorization code is included.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our warehouse, then drop it off at your local post office or courier point.

• 4.
  Receive Your Refund

  Once our team inspects the returned gift, we will process your refund back to the original payment method within 5 to 7 business days.