Frequently Asked Questions
Everything you need to know about our letterbox-friendly surprises.
Will the gift really fit through a standard letterbox?
Yes, our signature boxes are specifically designed to meet standard UK letterbox dimensions, ensuring the recipient doesn't need to be home to receive their surprise.
Can I include a personalized message with my order?
Absolutely. You can add a custom message at checkout, which we will hand-write or print on a beautiful gift card included inside the box.
How long does shipping usually take?
Standard delivery typically takes 2-3 business days. We also offer an express next-day delivery option if you need your gift to arrive by a specific date.
Is there any pricing information included in the box?
No, we never include invoices or price tags inside our gifts. All receipts are sent digitally to the sender's email address only.
What is your return policy for gift boxes?
Due to the perishable nature of some items, we generally do not accept returns. However, if any item arrives damaged, please contact us within 14 days for a full replacement or refund.
Do you offer international shipping?
Currently, we only ship within the UK to ensure that our delivery timelines remain reliable and our letterbox-friendly guarantee is met.